linkedin customer service foundations online

Minimizing hold times and making time to resolution as efficient as possible are critical to live customer service success.

Live Phone Calls: As digital channels take hold, many consumers still prefer an old-school, real-time phone conversation to handle problems.The next step is to identify which types of customer service are most valuable for your business. Recognizing the importance of customer service and understanding its value will help put you on the right path. When your team has the right set of customer service skills, they’ll be able to reduce friction in the support process and avoid backlogs that harm overall experiences. Reduced Time Spent Solving Problems: Speed isn’t everything in customer service, but it’s important.While stories about negative experiences are more likely to surface than positive ones, exceeding customer service expectations will get consumers talking about your brand. On the contrary, word of mouth is more alive than ever. Increased Brand Awareness: Some say that word of mouth marketing is dying in the age of social media and online reviews.Great customer service helps create trusting relationships with consumers and continuously strengthens loyalty. The Ability to Build Trust: What reason do customers have to trust your brand? Markets are more crowded than ever and if your customer service doesn’t meet (or exceed) expectations, customers will go elsewhere for your products/services.

The importance of customer service comes from:

You have to recognize why great customer service is so valuable. However, you can’t simply offer online customer service training and expect to automatically maximize ROI for the business.

Linkedin customer service foundations online